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+--- Thread: Service off line? (/showthread.php?tid=243)
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Service off line? - simon.schvartzman - 12-04-2019
Hi, I (try to) use the NY region but today, after downloading the new version, I no longer can authenticate LCM as can be seen on the attached screen capture.
Waiting for the sun to rise in CA to get an answer from the Livecloud team but meanwhile interested in learn if any one else is experiencing the same...
[attachment=44]
Regards
RE: Service off line? - clarencemartin - 12-04-2019
(12-04-2019, 01:33 PM)simon.schvartzman Wrote: Hi, I (try to) use the NY region but today, after downloading the new version, I no longer can authenticate LCM as can be seen on the attached screen capture.
Waiting for the sun to rise in CA to get an answer from the Livecloud team but meanwhile interested in learn if any one else is experiencing the same...
Regards
Yes, Simon there seems to be a problem. I am sure that they will be working on this, first thing today.
RE: Service off line? - simon.schvartzman - 12-04-2019
Thanks Clarence for letting me know that I'm not alone.
Do you think it has something to do with the new version ?
EDITED: it seems has nothing to do with the version. The server is down that's all. No comments...
RE: Service off line? - clarencemartin - 12-04-2019
I can't say what the problem is. I'm sure that this problem is being addressed by the Canela Software Team.
They use this software for their own software applications.
RE: Service off line? - Linda Lu - 12-04-2019
New York region of LiveCloud has been restarted. You should be able to log into LCM on this region now.
RE: Service off line? - clarencemartin - 12-04-2019
Linda,
the problem is not only N.Y. but other regions (specifically San Fransico that I am logged into) are also problematic.
RE: Service off line? - simon.schvartzman - 12-04-2019
(12-04-2019, 06:09 PM)Linda Lu Wrote: New York region of LiveCloud has been restarted. You should be able to log into LCM on this region now.
For how long the region was off-line?
RE: Service off line? - efrain.c - 12-04-2019
(12-04-2019, 06:15 PM)clarencemartin Wrote: Linda,
the problem is not only N.Y. but other regions (specifically San Fransico that I am logged into) are also problematic.
Hi Clarence,
Are you still having problems with the San Francisco region?
RE: Service off line? - clarencemartin - 12-04-2019
I just reviewed my LCM and it seems to be working.
Thanks!
RE: Service off line? - simon.schvartzman - 12-04-2019
NY is working.
I would like to know how long the system was off-line in order to address customer's questions.
Thanks