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User auth not working
#20
(07-04-2019, 10:38 PM)mark_talluto Wrote:
(07-04-2019, 01:30 AM)simon.schvartzman Wrote: Hi, many thanks for the update. Still having problems to get it working...

After restarting LCM here is my situation:

1- the pre-crash records were not restored in cdbUsers
2- I was able to create new users
3- When I start my App I get :
   (2019-07-03 22:14:43.593): Completed apiKey portion of auth
4- When I try to create a new record I get :
   (2019-07-03 22:19:28.413): Error: Failed API Key Authentication
   (2019-07-03 22:19:28.414): Could not create record in cloud.

Is there something else I have to do besides restoring LCM?

p.s.: more than 24 hours out of service for me

The main thing to do is to make sure you have all the updates to LCM. You get this by restarting the app while connected to the internet. It will auto download your updates and install them. There is a log file in the folder structure that will allow you to see your update process. In the log, you will find details about updates that are needed and the status of the updates.  The Mac path is:  /Applications/LiveCloudManager.app/Contents/Resources/_MacOS/spicekit/log.txt
The Windows path will not have the first few folders that are in the Mac path.

Let us know what you find out in there.

Hi Mark, thanks for your reply, please find below the log for today

2019-07-04 09:38:38.012: ########## STARTER RUNNING...
2019-07-04 09:38:38.014: Showing splash...
2019-07-04 09:38:38.324: Splash shown.
2019-07-04 09:38:38.325: Build number: 508.3
2019-07-04 09:38:38.325: Build date: Mon, 20 Feb 2017 16:49:10 -0800
2019-07-04 09:38:38.326: Build engine: 9.0.5-rc-1
2019-07-04 09:38:38.326: Current OS: MacOS 10.14.5
2019-07-04 09:38:38.341: Engine Location: /Applications/LiveCloudManager.app/Contents/MacOS/LiveCloudManager
2019-07-04 09:38:38.345: >>> Resetting the proxy to none by default
2019-07-04 09:38:38.345: Running sk_CheckInternetStatus...
2019-07-04 09:38:39.181: First internet check PASSED after: 834ms
2019-07-04 09:38:39.183: Second internet check PASSED after: 836ms
2019-07-04 09:38:39.597: Third internet check SKIPPED with: out of range
2019-07-04 09:38:39.597: INTERNET STATUS: true
2019-07-04 09:38:39.599: Fetching the SERVER INDEX FILE...
2019-07-04 09:38:39.733: The download of the SERVER INDEX FILE was SUCCESSFUL.
2019-07-04 09:38:39.734: Processing the ON-DISK INDEX FILE.
2019-07-04 09:38:39.749: Local index was NOT MODIFIED.
2019-07-04 09:38:39.751: Update status for this execution: TRUE
2019-07-04 09:38:39.752: Starter complete, switching to PREUPDATER...



2019-07-04 09:38:39.793: ########## PRE UPDATER RUNNING...
2019-07-04 09:38:39.810: Build number: 310.24
2019-07-04 09:38:39.823: Build date: Thu, 25 Feb 2016 09:41:06 -0800
2019-07-04 09:38:39.862: INTERNET STATUS: true
2019-07-04 09:38:39.882: Loading Spicekit LIBRARY...
2019-07-04 09:38:40.067: Registration complete, switching to UPDATER...



2019-07-04 09:38:40.083: ########## UPDATER RUNNING...
2019-07-04 09:38:40.084: Build number: 310.13
2019-07-04 09:38:40.084: Build date: Fri, 12 Feb 2016 16:45:22 -0800
2019-07-04 09:38:40.084: INTERNET STATUS: true
2019-07-04 09:38:40.093: Total updates REQUIRED: 0
2019-07-04 09:38:40.094: Update process COMPLETE.
2019-07-04 09:38:40.228: Submitting system information...
2019-07-04 09:38:40.229: Critical system information is missing or corrupt.
2019-07-04 09:38:40.230: Launching LiveCloudManager...

Please let me know what else can I do
To ";" or not to ";" that is the question
  Reply


Messages In This Thread
User auth not working - by clarencemartin - 07-02-2019, 11:15 AM
RE: User auth not working - by WhenInSpace - 07-02-2019, 02:03 PM
RE: User auth not working - by clarencemartin - 07-02-2019, 03:26 PM
RE: User auth not working - by simon.schvartzman - 07-02-2019, 07:47 PM
RE: User auth not working - by jasonchan - 07-02-2019, 07:52 PM
RE: User auth not working - by simon.schvartzman - 07-02-2019, 07:56 PM
RE: User auth not working - by WhenInSpace - 07-02-2019, 07:58 PM
RE: User auth not working - by jasonchan - 07-02-2019, 08:00 PM
RE: User auth not working - by simon.schvartzman - 07-02-2019, 08:02 PM
RE: User auth not working - by clarencemartin - 07-02-2019, 08:17 PM
RE: User auth not working - by simon.schvartzman - 07-02-2019, 08:20 PM
RE: User auth not working - by WhenInSpace - 07-02-2019, 08:30 PM
RE: User auth not working - by clarencemartin - 07-02-2019, 09:39 PM
RE: User auth not working - by simon.schvartzman - 07-03-2019, 12:29 PM
RE: User auth not working - by mark_talluto - 07-03-2019, 08:08 PM
RE: User auth not working - by simon.schvartzman - 07-04-2019, 01:30 AM
RE: User auth not working - by mark_talluto - 07-04-2019, 10:38 PM
RE: User auth not working - by simon.schvartzman - 07-05-2019, 12:45 AM
RE: User auth not working - by mark_talluto - 07-05-2019, 04:46 PM
RE: User auth not working - by simon.schvartzman - 07-05-2019, 04:50 PM
RE: User auth not working - by clarencemartin - 07-04-2019, 08:52 PM
RE: User auth not working - by clarencemartin - 07-04-2019, 10:49 PM
RE: User auth not working - by gmd_greg - 07-07-2019, 12:26 AM
RE: User auth not working - by mark_talluto - 07-07-2019, 02:36 AM
RE: User auth not working - by mark_talluto - 07-07-2019, 02:39 AM
RE: User auth not working - by clarencemartin - 07-07-2019, 04:04 PM
RE: User auth not working - by gmd_greg - 07-07-2019, 07:31 PM
RE: User auth not working - by mark_talluto - 07-08-2019, 03:05 AM
RE: User auth not working - by mark_talluto - 07-08-2019, 05:13 PM
RE: User auth not working - by clarencemartin - 07-08-2019, 05:56 PM
RE: User auth not working - by simon.schvartzman - 07-09-2019, 10:51 AM
RE: User auth not working - by gmd_greg - 07-09-2019, 05:09 AM
RE: User auth not working - by Peter - 07-31-2019, 05:29 PM
RE: User auth not working - by mark_talluto - 08-01-2019, 06:32 PM

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