<![CDATA[LiveCloud Forums - Bug Reports]]> https://forums.livecloud.io/ Wed, 08 Apr 2026 22:28:55 +0000 MyBB <![CDATA["Manage Emails" - changing settings has no effect]]> https://forums.livecloud.io/showthread.php?tid=545 Tue, 22 Apr 2025 13:54:53 +0000 stamatis]]> https://forums.livecloud.io/showthread.php?tid=545 I need to allow users to self-register for an app, which is all fine, it certainly works.
However the verification email and landing page are the boilerplate ones.

I can see that right-clicking on a project in LCM allows me to 'Manage Emails' and specifically provide an email template and define a landing page, which I've done: I've modified the default "verify_email.html" available through LCM and created my own landing page which is both available and is verified within LCM.

However, on creating a test user, I'm still being served up the boilerplate templates, both for the verification email and landing page even though both are set to "custom", a file has been uploaded for the email and the landing page reports "Verified!" when clicking the verify link button.

Am I supposed to do something more than this, or is this a bug?

Many thanks
Stam]]> I need to allow users to self-register for an app, which is all fine, it certainly works.
However the verification email and landing page are the boilerplate ones.

I can see that right-clicking on a project in LCM allows me to 'Manage Emails' and specifically provide an email template and define a landing page, which I've done: I've modified the default "verify_email.html" available through LCM and created my own landing page which is both available and is verified within LCM.

However, on creating a test user, I'm still being served up the boilerplate templates, both for the verification email and landing page even though both are set to "custom", a file has been uploaded for the email and the landing page reports "Verified!" when clicking the verify link button.

Am I supposed to do something more than this, or is this a bug?

Many thanks
Stam]]> <![CDATA[cdb cdb_sendEmail]]> https://forums.livecloud.io/showthread.php?tid=538 Thu, 05 Oct 2023 13:57:02 +0000 JereMiami]]> https://forums.livecloud.io/showthread.php?tid=538
cdb_result("response") just returns "FALSE."

An email is sent to verify a new account. So that works. Just I can't get this command to send one.]]>
cdb_result("response") just returns "FALSE."

An email is sent to verify a new account. So that works. Just I can't get this command to send one.]]> <![CDATA[LCM Mac Client not working any more...]]> https://forums.livecloud.io/showthread.php?tid=480 Tue, 30 Mar 2021 09:31:13 +0000 stamatis]]> https://forums.livecloud.io/showthread.php?tid=480
Last night i was experimenting with syncing 800+ records repeatedly from local -> cloud. On LiveCode side was fine, but when i tried to view in LCM, i just kept getting the 'we appear to be offline' message.

This morning i get a bizarre error that happens immediately on startup. I downloaded the (new?) notarised version of LCM and tried again, after deleting all preferences etc. 

It now launches fixed to the San Francisco server with Mark's username on -- but i'm unable to change any details without triggering an error message making this unusable (screenshot:
.jpg   LCM error.jpg (Size: 140.63 KB / Downloads: 6) )

Anyone else had this? Any solutions?
regards
Stam]]>
Last night i was experimenting with syncing 800+ records repeatedly from local -> cloud. On LiveCode side was fine, but when i tried to view in LCM, i just kept getting the 'we appear to be offline' message.

This morning i get a bizarre error that happens immediately on startup. I downloaded the (new?) notarised version of LCM and tried again, after deleting all preferences etc. 

It now launches fixed to the San Francisco server with Mark's username on -- but i'm unable to change any details without triggering an error message making this unusable (screenshot:
.jpg   LCM error.jpg (Size: 140.63 KB / Downloads: 6) )

Anyone else had this? Any solutions?
regards
Stam]]> <![CDATA[Panic! cdbUsers table empty!]]> https://forums.livecloud.io/showthread.php?tid=474 Thu, 29 Oct 2020 12:47:20 +0000 Bizbuzz]]> https://forums.livecloud.io/showthread.php?tid=474
Been developing a system for a while now with mobile apps and PC/Mac software.

All my users seems to be gone in the cdbUsers table! All other tables (each user have 2 tables) are still there. What is this? 

Do you have logs or something to see when it was emptied? Could be somewhere in the latest 7 days this happened. Do you keep backups ?

Besides of that the LiveCloud Manager is working very slowly. UK region.

Br /John

Added. Maybe cdbUsers is not empty just unresponsive ? attached a screenshot from LiveCloud Manager trying to create user.

.png   Screenshot 2020-10-29 at 14.29.42.png (Size: 159.03 KB / Downloads: 5) ]]>
Been developing a system for a while now with mobile apps and PC/Mac software.

All my users seems to be gone in the cdbUsers table! All other tables (each user have 2 tables) are still there. What is this? 

Do you have logs or something to see when it was emptied? Could be somewhere in the latest 7 days this happened. Do you keep backups ?

Besides of that the LiveCloud Manager is working very slowly. UK region.

Br /John

Added. Maybe cdbUsers is not empty just unresponsive ? attached a screenshot from LiveCloud Manager trying to create user.

.png   Screenshot 2020-10-29 at 14.29.42.png (Size: 159.03 KB / Downloads: 5) ]]> <![CDATA[there is no package in the subscription section]]> https://forums.livecloud.io/showthread.php?tid=469 Fri, 02 Oct 2020 02:55:16 +0000 miyaa]]> https://forums.livecloud.io/showthread.php?tid=469
.png   Screen Shot 2020-10-02 at 09.49.02.png (Size: 33.04 KB / Downloads: 7)

.png   Screen Shot 2020-10-02 at 09.48.49.png (Size: 96.11 KB / Downloads: 7) ]]>
.png   Screen Shot 2020-10-02 at 09.49.02.png (Size: 33.04 KB / Downloads: 7)

.png   Screen Shot 2020-10-02 at 09.48.49.png (Size: 96.11 KB / Downloads: 7) ]]> <![CDATA[Weird LCM crash/hang at startup]]> https://forums.livecloud.io/showthread.php?tid=467 Tue, 15 Sep 2020 23:52:49 +0000 stamatis]]> https://forums.livecloud.io/showthread.php?tid=467
I launch LCM and am first greeted with a missing SDK message in LCM. 
Then it tries to log in without me entering any text and it just hangs indefinitely - but can be quit/exited normally...

easier to show a video of it:
[Image: file]

any suggestions?]]>
I launch LCM and am first greeted with a missing SDK message in LCM. 
Then it tries to log in without me entering any text and it just hangs indefinitely - but can be quit/exited normally...

easier to show a video of it:
[Image: file]

any suggestions?]]> <![CDATA[Ongoing issues with server access]]> https://forums.livecloud.io/showthread.php?tid=465 Mon, 07 Sep 2020 15:26:14 +0000 stamatis]]> https://forums.livecloud.io/showthread.php?tid=465
I'm based in London and have set LCM's region to UK-London.

Performance had been a bit laggy but acceptable. Recently i've been experimenting with different schemas to see how best to store data for a particular project in LiveCloud and have created 3 different iterations of a table with frequent changes up to now in the schema.

However increasingly i'm getting errors where LCM does not refresh, it fails to add tables and fails to add keys. If i keep persisting it eventually works. Or sometimes requires restarting LCM to work and then it it's starts failing again. I was unable to delete a table that couldn't be modified at all, eventually managed it in code using cdb_deleteTable.

I've checked that all communication is definitely getting through my software firewall (Little Snitch 4.5.2, on MacOS Catalina 10.15.6).

It's started generating error messages advising me i should contact Canela, so here i am...
These errors occur any time i choose one of the tables, try to refresh a table, try to add a key or try to add a table. The errors are not exactly reproducible but seem to be increasing in frequency.
[Image: file]


This error also shows up when trying to add/modify tables
[Image: file]
As a side note, my firewall is flagging up several warnings because the code signature for  LiveCloud Manager is not valid (not signed).

[Image: file]

(FWIW, the 'London' servers are in Maidenhead, a good 30 miles outside London -- I'm sure this isn't an issue, but calling it London is a stretch! Also not sure why it's connecting to servers in LA and Washington...)




In trying to track down the source of error, i checked the console in case LCM output any diagnostics there. It doesn't it seems, but it did generate number of diagnostic logs, generated by the wakeups, apparently averaging 2332 wakeups per second -- not sure what that means, but here is a sample of the log text:
Quote:Date/Time:        2020-09-07 15:29:45 +0100
End time:         2020-09-07 15:30:04 +0100
OS Version:       Mac OS X 10.15.6 (Build 19G2021)
Architecture:     x86_64h
Report Version:   29
Incident Identifier: B1C97FBB-8219-4F5E-A3BE-29672CE9BA66

Data Source:      Microstackshots
Shared Cache:     0x8824000 A58FA787-1403-34AF-813D-C380C25A1080

Command:          LiveCloudManager
Path:             /Applications/LiveCloudManager.app/Contents/MacOS/LiveCloudManager
Identifier:       com.canelasoftware.LiveCloudManager
Version:          LiveCloudManager (LiveCloudManager)
PID:              1559

Event:            wakeups
Action taken:     none
Wakeups:          45001 wakeups over the last 19 seconds (2332 wakeups per second average), exceeding limit of 150 wakeups per second over 300 seconds
Wakeups limit:    45000
Limit duration:   300s
Wakeups caused:   45001
Wakeups duration: 19s
Duration:         19.29s
Duration Sampled: 14.74s
Steps:            3

Hardware model:   MacBookPro13,3
Active cpus:      8

Fan speed:        2158 rpm

Heaviest stack for the target process:
  1  thread_start + 15 (libsystem_pthread.dylib + 7051) [0x7fff6fbddb8b]
  1  _pthread_start + 148 (libsystem_pthread.dylib + 24841) [0x7fff6fbe2109]
  1  tsNetPollThreadRoutine(void*) + 775 (tsNet + 83113) [0x10bb8c4a9]
  1  event_base_loop + 1271 (tsNet + 1526743) [0x10bcecbd7]
  1  poll + 10 (libsystem_kernel.dylib + 29654) [0x7fff6fb253d6]


Powerstats for:   LiveCloudManager [1559]
UUID:             BD594B58-8203-4D07-98A5-6A9CB3921BF9
Path:             /Applications/LiveCloudManager.app/Contents/MacOS/LiveCloudManager
Architecture:     x86_64
Footprint:        153.12 MB
Start time:       2020-09-07 15:29:49 +0100
End time:         2020-09-07 15:30:04 +0100
Num samples:      3 (100%)
CPU Time:         0.823s
Primary state:    2 samples Frontmost App, Non-Suppressed, User mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive, Override 

Is this something to be concerned about?]]>
I'm based in London and have set LCM's region to UK-London.

Performance had been a bit laggy but acceptable. Recently i've been experimenting with different schemas to see how best to store data for a particular project in LiveCloud and have created 3 different iterations of a table with frequent changes up to now in the schema.

However increasingly i'm getting errors where LCM does not refresh, it fails to add tables and fails to add keys. If i keep persisting it eventually works. Or sometimes requires restarting LCM to work and then it it's starts failing again. I was unable to delete a table that couldn't be modified at all, eventually managed it in code using cdb_deleteTable.

I've checked that all communication is definitely getting through my software firewall (Little Snitch 4.5.2, on MacOS Catalina 10.15.6).

It's started generating error messages advising me i should contact Canela, so here i am...
These errors occur any time i choose one of the tables, try to refresh a table, try to add a key or try to add a table. The errors are not exactly reproducible but seem to be increasing in frequency.
[Image: file]


This error also shows up when trying to add/modify tables
[Image: file]
As a side note, my firewall is flagging up several warnings because the code signature for  LiveCloud Manager is not valid (not signed).

[Image: file]

(FWIW, the 'London' servers are in Maidenhead, a good 30 miles outside London -- I'm sure this isn't an issue, but calling it London is a stretch! Also not sure why it's connecting to servers in LA and Washington...)




In trying to track down the source of error, i checked the console in case LCM output any diagnostics there. It doesn't it seems, but it did generate number of diagnostic logs, generated by the wakeups, apparently averaging 2332 wakeups per second -- not sure what that means, but here is a sample of the log text:
Quote:Date/Time:        2020-09-07 15:29:45 +0100
End time:         2020-09-07 15:30:04 +0100
OS Version:       Mac OS X 10.15.6 (Build 19G2021)
Architecture:     x86_64h
Report Version:   29
Incident Identifier: B1C97FBB-8219-4F5E-A3BE-29672CE9BA66

Data Source:      Microstackshots
Shared Cache:     0x8824000 A58FA787-1403-34AF-813D-C380C25A1080

Command:          LiveCloudManager
Path:             /Applications/LiveCloudManager.app/Contents/MacOS/LiveCloudManager
Identifier:       com.canelasoftware.LiveCloudManager
Version:          LiveCloudManager (LiveCloudManager)
PID:              1559

Event:            wakeups
Action taken:     none
Wakeups:          45001 wakeups over the last 19 seconds (2332 wakeups per second average), exceeding limit of 150 wakeups per second over 300 seconds
Wakeups limit:    45000
Limit duration:   300s
Wakeups caused:   45001
Wakeups duration: 19s
Duration:         19.29s
Duration Sampled: 14.74s
Steps:            3

Hardware model:   MacBookPro13,3
Active cpus:      8

Fan speed:        2158 rpm

Heaviest stack for the target process:
  1  thread_start + 15 (libsystem_pthread.dylib + 7051) [0x7fff6fbddb8b]
  1  _pthread_start + 148 (libsystem_pthread.dylib + 24841) [0x7fff6fbe2109]
  1  tsNetPollThreadRoutine(void*) + 775 (tsNet + 83113) [0x10bb8c4a9]
  1  event_base_loop + 1271 (tsNet + 1526743) [0x10bcecbd7]
  1  poll + 10 (libsystem_kernel.dylib + 29654) [0x7fff6fb253d6]


Powerstats for:   LiveCloudManager [1559]
UUID:             BD594B58-8203-4D07-98A5-6A9CB3921BF9
Path:             /Applications/LiveCloudManager.app/Contents/MacOS/LiveCloudManager
Architecture:     x86_64
Footprint:        153.12 MB
Start time:       2020-09-07 15:29:49 +0100
End time:         2020-09-07 15:30:04 +0100
Num samples:      3 (100%)
CPU Time:         0.823s
Primary state:    2 samples Frontmost App, Non-Suppressed, User mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive, Override 

Is this something to be concerned about?]]> <![CDATA[Library error]]> https://forums.livecloud.io/showthread.php?tid=439 Fri, 10 Jul 2020 06:22:30 +0000 Pebah]]> https://forums.livecloud.io/showthread.php?tid=439 initializeCanelaDB.

Error: stack "CDB_Header.lib" execution error at line 10 (Function: error in function handler) near "cdbi_create", char 13

Message execution error:
Error description: Handler: can't find handler
Hint: cdbi_setLogMode

I seem to be using the latest library files (I reexported the tools and restarted the program). The two .lib files are dated 6/30/20.

Peter Bogdanoff]]> initializeCanelaDB.

Error: stack "CDB_Header.lib" execution error at line 10 (Function: error in function handler) near "cdbi_create", char 13

Message execution error:
Error description: Handler: can't find handler
Hint: cdbi_setLogMode

I seem to be using the latest library files (I reexported the tools and restarted the program). The two .lib files are dated 6/30/20.

Peter Bogdanoff]]> <![CDATA[Windows OS problems]]> https://forums.livecloud.io/showthread.php?tid=396 Mon, 06 Apr 2020 13:55:10 +0000 Bizbuzz]]> https://forums.livecloud.io/showthread.php?tid=396
So we're developing mobile apps for both IOS and Android, they are working well, and an application that should run on both Mac and Windows.

On Mac it works well both in development and compiled.

On Windows it gives "The Canela SDK missing. Please export your CandelaDB again" if stack opened in Livecode Business 5.1.

If compiled to a Windows version from Mac, it doesn't work / download data, so no luck there. *CORRECTED: It does work But i tried to log in with a user created in Mac, and I don't think password hash matched. I will try to create new user from the Windows application instead.

I've tried several things. Among them to export the toolkit from a LiveCloud Manager that runs on Windows, in case of encryption being different or something. 

As your stacks are encrypted, and encryption results can be different between platforms, could that be the issue here? 

Something is wrong in any case ....

Br /John]]>
So we're developing mobile apps for both IOS and Android, they are working well, and an application that should run on both Mac and Windows.

On Mac it works well both in development and compiled.

On Windows it gives "The Canela SDK missing. Please export your CandelaDB again" if stack opened in Livecode Business 5.1.

If compiled to a Windows version from Mac, it doesn't work / download data, so no luck there. *CORRECTED: It does work But i tried to log in with a user created in Mac, and I don't think password hash matched. I will try to create new user from the Windows application instead.

I've tried several things. Among them to export the toolkit from a LiveCloud Manager that runs on Windows, in case of encryption being different or something. 

As your stacks are encrypted, and encryption results can be different between platforms, could that be the issue here? 

Something is wrong in any case ....

Br /John]]> <![CDATA[Could not read from server cache]]> https://forums.livecloud.io/showthread.php?tid=382 Thu, 26 Mar 2020 14:50:42 +0000 Bizbuzz]]> https://forums.livecloud.io/showthread.php?tid=382
I know I've read something about the cache before... Anyway to reset that, or what do we do if we find that the cache can not be read?

Br /John]]>
I know I've read something about the cache before... Anyway to reset that, or what do we do if we find that the cache can not be read?

Br /John]]> <![CDATA[LC Manager crashes when adding billing info]]> https://forums.livecloud.io/showthread.php?tid=333 Mon, 17 Feb 2020 09:21:48 +0000 Bizbuzz]]> https://forums.livecloud.io/showthread.php?tid=333
Trying to add credit card info in Billing section under Account in LC Manager causes the application to crash...

Br /John]]>
Trying to add credit card info in Billing section under Account in LC Manager causes the application to crash...

Br /John]]> <![CDATA[cdbUsers table non-responsive on all projects (UK)]]> https://forums.livecloud.io/showthread.php?tid=332 Sun, 16 Feb 2020 11:59:59 +0000 Bizbuzz]]> https://forums.livecloud.io/showthread.php?tid=332
Using UK server.

cdbUsers table in all projects has some problems now. The table is non-responsive. All other tables can be read in LiveCloud Manager, but not cdbUsers.

In apps this is the response given:

(2020-02-16 12:44:43.151): Local authentication unsure: no local data to verify
(2020-02-16 12:44:43.519): Cloud authentication - received nonse value
(2020-02-16 12:44:43.802): Cloud authentication - received apiKey
(2020-02-16 12:44:43.802): Cloud authentication passed
(2020-02-16 12:45:14.149): Error: The server response could not be downloaded at this time.
(2020-02-16 12:45:14.149): Error: There was a problem getting a response from the server for cdb_batchQueryCloud request.

It's been like this a couple of hours now.

What's happening? Updates? 

Br /John]]>
Using UK server.

cdbUsers table in all projects has some problems now. The table is non-responsive. All other tables can be read in LiveCloud Manager, but not cdbUsers.

In apps this is the response given:

(2020-02-16 12:44:43.151): Local authentication unsure: no local data to verify
(2020-02-16 12:44:43.519): Cloud authentication - received nonse value
(2020-02-16 12:44:43.802): Cloud authentication - received apiKey
(2020-02-16 12:44:43.802): Cloud authentication passed
(2020-02-16 12:45:14.149): Error: The server response could not be downloaded at this time.
(2020-02-16 12:45:14.149): Error: There was a problem getting a response from the server for cdb_batchQueryCloud request.

It's been like this a couple of hours now.

What's happening? Updates? 

Br /John]]> <![CDATA[Email Verification]]> https://forums.livecloud.io/showthread.php?tid=298 Fri, 24 Jan 2020 19:41:56 +0000 mkakeshyft_tom]]> https://forums.livecloud.io/showthread.php?tid=298
It seems the verification emails are not coming through.

I have tPreVerify set to false
The user is created successfully
but no verification email comes in (using default template for now)
Its not in the spam folder, and I've waited several minutes.

I will carry on, please let me know whats going on with this.

Besides this, so far so good.

.png   bug.png (Size: 151.15 KB / Downloads: 10) ]]>
It seems the verification emails are not coming through.

I have tPreVerify set to false
The user is created successfully
but no verification email comes in (using default template for now)
Its not in the spam folder, and I've waited several minutes.

I will carry on, please let me know whats going on with this.

Besides this, so far so good.

.png   bug.png (Size: 151.15 KB / Downloads: 10) ]]> <![CDATA[cdb_authStatus() causes execution error (SOLVED)]]> https://forums.livecloud.io/showthread.php?tid=295 Wed, 15 Jan 2020 10:59:31 +0000 WhenInSpace]]> https://forums.livecloud.io/showthread.php?tid=295
Example:
put cdb_authStatus() into x
put the keys of x

Message execution error:

Error description: Function: error in function handler
Hint: cdb_authStatus

It makes no difference if there is an authed account or not.

I'm using LiveCode 9.5.1 Business with the latest CanelaDB libraries etc. Alla other cdb commands work as expected.]]>
Example:
put cdb_authStatus() into x
put the keys of x

Message execution error:

Error description: Function: error in function handler
Hint: cdb_authStatus

It makes no difference if there is an authed account or not.

I'm using LiveCode 9.5.1 Business with the latest CanelaDB libraries etc. Alla other cdb commands work as expected.]]> <![CDATA[V2.3.8 & Android problem]]> https://forums.livecloud.io/showthread.php?tid=239 Mon, 25 Nov 2019 22:08:57 +0000 simon.schvartzman]]> https://forums.livecloud.io/showthread.php?tid=239
on mouseUp
   initializeCanelaDB
   wait 1 seconds -- give some time to become stable
   if cdb_checkInternetStatus() is true then
      put cdb_auth("myemail","mypassword","user") into aux
      answer cdb_result("response")
   end if
end mouseUp
Help please!]]>
on mouseUp
   initializeCanelaDB
   wait 1 seconds -- give some time to become stable
   if cdb_checkInternetStatus() is true then
      put cdb_auth("myemail","mypassword","user") into aux
      answer cdb_result("response")
   end if
end mouseUp
Help please!]]>