User auth not working

[gmd_greg]

Yep, something is working now. No error in the Getting Started project now. Looking forward to getting some time to translate that to my own project...hopefully soon.

[simon.schvartzman]

I can confirm that the problem seems to have been corrected.
My limited test shows that this now works!
Thanks!

Same here...

[Peter]

I just updated my LiveCloud API's and for some reason, I can add a user but the user info is not displayed in the LCM and the Auth API Key does not authenticate.
Although, when I try to re-input the user into the LCM, the LCM says that the user already exists.

---

Hi, many thanks for the update. Still having problems to get it working...

After restarting LCM here is my situation:

1- the pre-crash records were not restored in cdbUsers
2- I was able to create new users
3- When I start my App I get :
   (2019-07-03 22:14:43.593): Completed apiKey portion of auth
4- When I try to create a new record I get :
   (2019-07-03 22:19:28.413): Error: Failed API Key Authentication
   (2019-07-03 22:19:28.414): Could not create record in cloud.

Is there something else I have to do besides restoring LCM?

p.s.: more than 24 hours out of service for me

The main thing to do is to make sure you have all the updates to LCM. You get this by restarting the app while connected to the internet. It will auto download your updates and install them. There is a log file in the folder structure that will allow you to see your update process. In the log, you will find details about updates that are needed and the status of the updates.  The Mac path is:  /Applications/LiveCloudManager.app/Contents/Resources/_MacOS/spicekit/log.txt
The Windows path will not have the first few folders that are in the Mac path.

Let us know what you find out in there.

Hi Mark, thanks for your reply, please find below the log for today

2019-07-04 09:38:38.012: ########## STARTER RUNNING...
2019-07-04 09:38:38.014: Showing splash...
2019-07-04 09:38:38.324: Splash shown.
2019-07-04 09:38:38.325: Build number: 508.3
2019-07-04 09:38:38.325: Build date: Mon, 20 Feb 2017 16:49:10 -0800
2019-07-04 09:38:38.326: Build engine: 9.0.5-rc-1
2019-07-04 09:38:38.326: Current OS: MacOS 10.14.5
2019-07-04 09:38:38.341: Engine Location: /Applications/LiveCloudManager.app/Contents/MacOS/LiveCloudManager
2019-07-04 09:38:38.345: >>> Resetting the proxy to none by default
2019-07-04 09:38:38.345: Running sk_CheckInternetStatus...
2019-07-04 09:38:39.181: First internet check PASSED after: 834ms
2019-07-04 09:38:39.183: Second internet check PASSED after: 836ms
2019-07-04 09:38:39.597: Third internet check SKIPPED with: out of range
2019-07-04 09:38:39.597: INTERNET STATUS: true
2019-07-04 09:38:39.599: Fetching the SERVER INDEX FILE...
2019-07-04 09:38:39.733: The download of the SERVER INDEX FILE was SUCCESSFUL.
2019-07-04 09:38:39.734: Processing the ON-DISK INDEX FILE.
2019-07-04 09:38:39.749: Local index was NOT MODIFIED.
2019-07-04 09:38:39.751: Update status for this execution: TRUE
2019-07-04 09:38:39.752: Starter complete, switching to PREUPDATER...



2019-07-04 09:38:39.793: ########## PRE UPDATER RUNNING...
2019-07-04 09:38:39.810: Build number: 310.24
2019-07-04 09:38:39.823: Build date: Thu, 25 Feb 2016 09:41:06 -0800
2019-07-04 09:38:39.862: INTERNET STATUS: true
2019-07-04 09:38:39.882: Loading Spicekit LIBRARY...
2019-07-04 09:38:40.067: Registration complete, switching to UPDATER...



2019-07-04 09:38:40.083: ########## UPDATER RUNNING...
2019-07-04 09:38:40.084: Build number: 310.13
2019-07-04 09:38:40.084: Build date: Fri, 12 Feb 2016 16:45:22 -0800
2019-07-04 09:38:40.084: INTERNET STATUS: true
2019-07-04 09:38:40.093: Total updates REQUIRED: 0
2019-07-04 09:38:40.094: Update process COMPLETE.
2019-07-04 09:38:40.228: Submitting system information...
2019-07-04 09:38:40.229: Critical system information is missing or corrupt.
2019-07-04 09:38:40.230: Launching LiveCloudManager...

Please let me know what else can I do

Hi guys...getting the same error 
(2019-07-31 19:31:11.030): Error: Failed API Key Authentication
Also Just want to confirm the folder structure after exporting the project and Toolkit.
kindly see my image https://www.dropbox.com/s/djh6sdx48qusqc...7.png?dl=0
because I am sure it has a baring on this.

[mark_talluto]

Hi Peter. I am thinking that you may be timing out. In our internet checking API, I found that it was erroneously using a hard-coded 1-second value for connection timing. I will push library updates today through LCM.

-Mark