10-30-2020, 10:29 PM
(This post was last modified: 10-30-2020, 10:30 PM by mark_talluto.)
Hi John,
We have identified an issue with non-ascii characters being used in the naming of columns. We had a meeting this morning where we discussed some potential solutions to the root of the problem. We have had this issue happen to us twice now. We moved the matter up to the highest priority.
We usually have monitoring software that does regular health checks on each instance. Our current problem is that we closed out our offices and need to relocate the visual monitor to each of our homes. This goal has been moved up in priority as well.
We knew that LiveCloud has been performing exceptionally well. I think its high reliability has lulled us into thinking we could delay our monitoring system migration. Complex systems like this benefit from automated system health checks. We need to bring it online as soon as possible. We should have that up and running in a week or so.
We appreciate the support all of you have provided as we work to improve LiveCloud.
We have identified an issue with non-ascii characters being used in the naming of columns. We had a meeting this morning where we discussed some potential solutions to the root of the problem. We have had this issue happen to us twice now. We moved the matter up to the highest priority.
We usually have monitoring software that does regular health checks on each instance. Our current problem is that we closed out our offices and need to relocate the visual monitor to each of our homes. This goal has been moved up in priority as well.
We knew that LiveCloud has been performing exceptionally well. I think its high reliability has lulled us into thinking we could delay our monitoring system migration. Complex systems like this benefit from automated system health checks. We need to bring it online as soon as possible. We should have that up and running in a week or so.
We appreciate the support all of you have provided as we work to improve LiveCloud.