12-11-2022, 07:43 AM
Hi JereMiami,
We recently updated each region to not be case-sensitive for your emails. This should make things a lot easier as some people forgot their casing choices for their emails. But your password is still case-sensitive.
I tried logging in without an issue. I also tried resetting my password via the forgot password feature. That also worked.
I believe there is an issue for a couple of you. We have a meeting set for someone in the London region for next week. We will see if we can determine the issue for them.
If you are interested, we can set up a meeting for you too. Write us a support@canelasoftware.com, and we will set up a meeting for this coming week.
-Mark
We recently updated each region to not be case-sensitive for your emails. This should make things a lot easier as some people forgot their casing choices for their emails. But your password is still case-sensitive.
I tried logging in without an issue. I also tried resetting my password via the forgot password feature. That also worked.
I believe there is an issue for a couple of you. We have a meeting set for someone in the London region for next week. We will see if we can determine the issue for them.
If you are interested, we can set up a meeting for you too. Write us a support@canelasoftware.com, and we will set up a meeting for this coming week.
-Mark