03-27-2023, 08:33 PM
Hi JereMiami,
I am sorry you experienced an issue accessing your account. I know this can be frustrating. When a region is having trouble, we always act quickly to minimize anyone affected.
I went over the SFO region and found it to be healthy. No pending transactions or hanging processes were observed. I used it over the weekend. What you can do when you are having trouble with a region is run a traceroute on the domains. This will help us understand if there is an outage or problem with the region or one of the hops to the region.
We did not receive any notices from Digital Ocean about an outage.
The domain responsible for logging into LiveCloud is: www.sfo1.cassiadb.com
You are looking for a line similar to: digital-oce.edge9.sanjose1.level3.net
If you do not reach a digital-oce as one of your final hops, something is not good.
You may want to try it now and see what a healthy traceroute produces.
Feel free to share your traceroute here if you want us to review it.
I am sorry you experienced an issue accessing your account. I know this can be frustrating. When a region is having trouble, we always act quickly to minimize anyone affected.
I went over the SFO region and found it to be healthy. No pending transactions or hanging processes were observed. I used it over the weekend. What you can do when you are having trouble with a region is run a traceroute on the domains. This will help us understand if there is an outage or problem with the region or one of the hops to the region.
We did not receive any notices from Digital Ocean about an outage.
The domain responsible for logging into LiveCloud is: www.sfo1.cassiadb.com
You are looking for a line similar to: digital-oce.edge9.sanjose1.level3.net
If you do not reach a digital-oce as one of your final hops, something is not good.
You may want to try it now and see what a healthy traceroute produces.
Feel free to share your traceroute here if you want us to review it.