07-04-2019, 10:38 PM
(07-04-2019, 01:30 AM)simon.schvartzman Wrote: Hi, many thanks for the update. Still having problems to get it working...
After restarting LCM here is my situation:
1- the pre-crash records were not restored in cdbUsers
2- I was able to create new users
3- When I start my App I get :
(2019-07-03 22:14:43.593): Completed apiKey portion of auth
4- When I try to create a new record I get :
(2019-07-03 22:19:28.413): Error: Failed API Key Authentication
(2019-07-03 22:19:28.414): Could not create record in cloud.
Is there something else I have to do besides restoring LCM?
p.s.: more than 24 hours out of service for me
The main thing to do is to make sure you have all the updates to LCM. You get this by restarting the app while connected to the internet. It will auto download your updates and install them. There is a log file in the folder structure that will allow you to see your update process. In the log, you will find details about updates that are needed and the status of the updates. The Mac path is: /Applications/LiveCloudManager.app/Contents/Resources/_MacOS/spicekit/log.txt
The Windows path will not have the first few folders that are in the Mac path.
Let us know what you find out in there.