LiveCloud Forums   ›   General   ›   General   ›   Service off line?

  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Service off line?
simon.schvartzman
Member
***
Joined: Apr 2019
Posts: 92

Reputation: 0
#1
12-04-2019, 01:33 PM
Hi, I (try to) use the NY region but today, after downloading the new version, I no longer can authenticate LCM as can be seen on the attached screen capture.

Waiting for the sun to rise in CA to get an answer from the Livecloud team but meanwhile interested in learn if any one else is experiencing the same...

   

Regards
To ";" or not to ";" that is the question
  Reply
clarencemartin
Member
***
Joined: May 2019
Posts: 121

Reputation: 0
#2
12-04-2019, 01:48 PM
(12-04-2019, 01:33 PM)simon.schvartzman Wrote: Hi, I (try to) use the NY region but today, after downloading the new version, I no longer can authenticate LCM as can be seen on the attached screen capture.

Waiting for the sun to rise in CA to get an answer from the Livecloud team but meanwhile interested in learn if any one else is experiencing the same...



Regards

Yes, Simon there seems to be a problem. I am sure that they will be working on this, first thing today.
  Reply
simon.schvartzman
Member
***
Joined: Apr 2019
Posts: 92

Reputation: 0
#3
12-04-2019, 02:33 PM (This post was last modified: 12-04-2019, 02:51 PM by simon.schvartzman.)
Thanks Clarence for letting me know that I'm not alone.

Do you think it has something to do with the new version ?
EDITED: it seems has nothing to do with the version. The server is down that's all. No comments...
To ";" or not to ";" that is the question
  Reply
clarencemartin
Member
***
Joined: May 2019
Posts: 121

Reputation: 0
#4
12-04-2019, 05:25 PM
I can't say what the problem is. I'm sure that this problem is being addressed by the Canela Software Team.
They use this software for their own software applications.
  Reply
Linda Lu
Administrator
*******
Joined: Apr 2019
Posts: 38

Reputation: 0
#5
12-04-2019, 06:09 PM
New York region of LiveCloud has been restarted. You should be able to log into LCM on this region now.
  Reply
clarencemartin
Member
***
Joined: May 2019
Posts: 121

Reputation: 0
#6
12-04-2019, 06:15 PM
Linda,
the problem is not only N.Y. but other regions (specifically San Fransico that I am logged into) are also problematic.
  Reply
simon.schvartzman
Member
***
Joined: Apr 2019
Posts: 92

Reputation: 0
#7
12-04-2019, 06:29 PM
(12-04-2019, 06:09 PM)Linda Lu Wrote: New York region of LiveCloud has been restarted. You should be able to log into LCM on this region now.

For how long the region was off-line?
To ";" or not to ";" that is the question
  Reply
efrain.c
Administrator
*******
Joined: Apr 2019
Posts: 92

Reputation: 4
#8
12-04-2019, 06:33 PM
(12-04-2019, 06:15 PM)clarencemartin Wrote: Linda,
the problem is not only N.Y. but other regions (specifically San Fransico that I am logged into) are also problematic.

Hi Clarence,

Are you still having problems with the San Francisco region?
  Reply
clarencemartin
Member
***
Joined: May 2019
Posts: 121

Reputation: 0
#9
12-04-2019, 06:45 PM
I just reviewed my LCM and it seems to be working.
Thanks!
  Reply
simon.schvartzman
Member
***
Joined: Apr 2019
Posts: 92

Reputation: 0
#10
12-04-2019, 06:56 PM
NY is working.
I would like to know how long the system was off-line in order to address customer's questions.

Thanks
To ";" or not to ";" that is the question
  Reply


Forum Jump:


Users browsing this thread: 1 Guest(s)