10-29-2020, 09:17 PM
Hi John,
Thank you for brining this to our attention.
Let me start by saying that the issue has been resolved. Your guess was correct. The Users server was unresponsive due to corrupted data. This prevented the server from processing any requests. The server was able to process all of the backed up requests after we removed the corrupted data.
To answer your questions, yes we do have transactions logs and backups of your data.
Please let us know if you run into any issues or any of your data is missing.
Thank you for brining this to our attention.
Let me start by saying that the issue has been resolved. Your guess was correct. The Users server was unresponsive due to corrupted data. This prevented the server from processing any requests. The server was able to process all of the backed up requests after we removed the corrupted data.
To answer your questions, yes we do have transactions logs and backups of your data.
Please let us know if you run into any issues or any of your data is missing.