10-30-2020, 11:06 AM
(10-29-2020, 09:17 PM)efrain.c Wrote: Hi John,
Thank you for brining this to our attention.
Let me start by saying that the issue has been resolved. Your guess was correct. The Users server was unresponsive due to corrupted data. This prevented the server from processing any requests. The server was able to process all of the backed up requests after we removed the corrupted data.
To answer your questions, yes we do have transactions logs and backups of your data.
Please let us know if you run into any issues or any of your data is missing.
Hi! Thanks!
Can you somehow do something to avoid this in the future? Or perhaps monitor things 24/7 and get notifications if it does happens?
Is the US droplet more stable or better monitored as you yourselves are using it (I guess anyway)?
No for now, but further in future, do you have any plans for some kind of failover solution if the server becomes unavailable.
Anyway, thanks for solving this issue now.